1. About FixSeller Marketplace
1.1 What is FixSeller Marketplace?
FixSeller Marketplace is an online classifieds platform in Pakistan that allows users to buy, sell, and advertise products and services. It connects individuals, businesses, and service providers across multiple categories including electronics, vehicles, property, jobs, and general listings.
1.2 Is FixSeller Marketplace a company or a seller?
FixSeller Marketplace is a platform, not a seller. We do not own, buy, or sell any listed products or services. All advertisements are posted by users.
1.3 What is the purpose of FixSeller Marketplace?
The platform is designed to:
- Enable safe and easy buying and selling
- Provide visibility for small businesses and individuals
- Offer structured classified advertising in Pakistan
- Support both free and paid promotional listings
2. Account and Registration
2.1 How do I create an account?
Users can register by providing:
- Username
- Email address
- Password
No identity verification is required at the time of registration.
2.2 Can I use the platform without creating an account?
Browsing may be possible depending on system settings, but posting ads and accessing full features requires an account.
2.3 Can I change my account details?
Yes, users can update their profile information at any time through account settings.
2.4 What if I forget my password?
Password recovery is available through the registered email address.
3. Advertisement System
3.1 How does ad posting work?
Users must:
- Log in to their account
- Create a new advertisement
- Add required details such as title, description, images, and contact information
- Submit the ad for manual review
- Wait for approval before publishing
3.2 Why are ads reviewed manually?
Manual review is used to:
- Prevent fraud and fake listings
- Ensure quality and accuracy of content
- Maintain platform safety and trust
3.3 What types of ads are allowed?
Allowed categories include:
- Vehicles
- Property (sale and rent)
- Electronics
- Jobs and recruitment
- Services
- General items
3.4 What type of content is not allowed?
The following content is strictly prohibited:
- Illegal products or services
- Fraudulent or misleading information
- Duplicate or spam advertisements
- Adult or restricted content
- Harmful or malicious links
- Misrepresentation of identity or business
3.5 Why was my ad rejected?
Common reasons include:
- Incomplete information
- Violation of platform policies
- Misleading content
- Duplicate posting
- Poor quality or irrelevant content
3.6 Can I edit my advertisement after posting?
Yes, users may edit their ads. However, edited ads may require re-approval before being visible again.
4. Advertising and Promotion
4.1 What are sponsored advertisements?
Sponsored advertisements are paid promotional services that increase visibility. These include:
- Featured listings
- Banner advertisements
- Sidebar placements
- Footer promotions
4.2 Do sponsored ads guarantee sales?
No. Sponsored ads only increase visibility. Sales depend on product quality, pricing, and buyer interest.
4.3 Who can use advertising services?
Advertising services are available to:
- Individual sellers
- Small businesses
- Service providers
- Property dealers
- Job recruiters
- Freelancers
4.4 How long does ad activation take?
Paid ads are activated after verification and processing within the internal operational timeframe.
5. Payments and Refunds
5.1 Are payments required for posting ads?
Basic ad posting is free. Payments are only required for optional promotional services.
5.2 What is the refund policy?
Refunds are only applicable under the following conditions:
- If a paid advertisement is not activated within the defined processing time
- If required under applicable laws or platform discretion in special cases
Once an advertisement is active, refunds are not available.
5.3 Are refunds available after ad campaign starts?
No. Once an ad is live and running, it is considered completed and non-refundable.
6. Safety and User Responsibility
6.1 Is FixSeller Marketplace safe?
The platform uses manual review systems to improve safety. However, users must verify information before making decisions.
6.2 Does FixSeller verify sellers?
No full identity verification system is required. Ads are reviewed for quality and compliance before approval.
6.3 Who is responsible for transactions?
All transactions are strictly between buyers and sellers. FixSeller Marketplace does not participate in or guarantee any transaction.
6.4 What should I do if I suspect fraud?
Users should avoid suspicious listings and report them through official support channels.
7. Lottery and Promotional Features
7.1 What is the lottery feature?
It is a promotional engagement system used to reward users from time to time.
7.2 Is the lottery gambling?
No. It is a promotional feature and not a gambling or betting system.
7.3 Is participation free?
Yes, participation is free unless otherwise stated in a specific campaign.
7.4 Is the lottery always active?
No. It is activated occasionally for promotional purposes.
7.5 How are winners selected?
Winners are selected through a fair and transparent process based on campaign rules.
8. Technical and Platform Issues
8.1 Why is the website slow sometimes?
This may occur due to:
- High traffic load
- Server maintenance
- Temporary technical updates
8.2 Is the platform mobile friendly?
Yes, the platform is fully optimized for mobile and tablet devices.
8.3 Do I need to install an app?
No. The platform works directly through a web browser.
9. Legal and Policy Questions
9.1 Who owns the content on FixSeller?
Users retain ownership of their uploaded content. However, they grant the platform permission to display it.
9.2 Can FixSeller remove my content?
Yes, content may be removed if it violates rules or legal requirements.
9.3 What law applies to FixSeller Marketplace?
The platform operates under applicable laws of Pakistan.
10. Support and Contact
10.1 How can I contact FixSeller Marketplace?
Users can contact support through official communication channels provided on the platform.
10.2 Will I get a response to my query?
We aim to respond to important queries, but response time may vary depending on volume.
10.3 Can I report a user or listing?
Yes, users can report suspicious or inappropriate content through support channels.